Terms and Conditions
Service Agreement
Welcome to Magic Cleaning. By using our website and services, you agree to comply with the following terms. These terms govern our professional relationship and apply to all residential and commercial cleaning appointments in Virginia and West Virginia. Please note that this document is for informational purposes and does not constitute legal advice. We encourage you to review these terms carefully before booking your first service. Your continued use of this site signifies your acceptance of these policies and any future updates we may implement to improve our service.
Booking and Service Provisioning
Clients may request quotes and book appointments through our website. All service descriptions are based on standard cleaning practices unless customized in writing. While we strive for excellence, we provide no absolute guarantees regarding specific outcomes. Magic Cleaning relies on third-party processors for all financial transactions, and payments are due according to the schedule provided at booking. Cancellations or rescheduling requests must be made at least 24 hours in advance to avoid potential fees. We reserve the right to modify our service offerings, pricing, or available areas at any time without prior notice. Our staff follows strict safety protocols and uses professional-grade equipment to ensure your space is handled with care. By hiring us, you acknowledge that our services are provided on an as-available basis and that we may refuse service if conditions at the property are deemed unsafe or unsanitary for our team members.
Customer Duties and Liability Limits
Customers are responsible for providing safe access to the property and securing pets or valuables before our arrival. We are not liable for pre-existing damage or items that are not properly stored. Magic Cleaning's liability for any claim is limited to the amount paid for the specific service in question. We do not provide insurance for emotional value or rare collectibles. Satisfaction is our priority, and we offer a limited window to report any issues for re-cleaning. We will notify users of any material changes to these terms by posting the updated version directly on our website.